Shipping policy

ZELQUAR SHIPPING POLICY

OVERVIEW

At ZELQUAR, every product is carefully crafted and fulfilled by our trusted global network. Because our products are made to order, please allow production time before shipment.

🎁 FREE SHIPPING — WORLDWIDE

All ZELQUAR orders qualify for free standard shipping — no minimum order required. We believe premium products should reach you without surprise fees at checkout.

🌍 WHERE WE SHIP

We proudly serve customers across 6 markets: 🇺🇸 United States · 🇬🇧 United Kingdom · 🇦🇪 UAE · 🇦🇺 Australia · 🇨🇦 Canada · 🇳🇿 New Zealand

🏭 OUR GLOBAL FULFILLMENT NETWORK

ZELQUAR fulfills orders through strategically located warehouses:

  • 🇺🇸 United States — Multiple fulfillment centers for fast domestic delivery
  • 🇬🇧 United Kingdom — Dedicated UK fulfillment
  • 🇦🇺 Australia — Oceania fulfillment hub
  • 🇮🇳 India — Perfume fulfillment center
  • 🇨🇳 China — Primary manufacturing & global dispatch hub

Orders are automatically routed to the nearest available warehouse to minimize delivery time.

🌸 ZELQUAR™ SIGNATURE PERFUMES

  • Production time: 1–2 business days
  • US & International delivery: 3–7 business days via DHL/FedEx premium courier
  • International: FREE shipping — delivery times may vary based on customs clearance
  • ⚠️ Note: As fragrances are classified as hazardous goods for air transport, some remote locations may require ground shipping (7–12 days)

💎 FINE JEWELRY — 925 Sterling Silver Collection

Fine jewelry ships within 1–3 business days from our US or Hong Kong fulfillment centers via premium courier.

  • Standard shipping (US): 3–5 business days ✦ FREE
  • Expedited shipping (US): 2–3 business days
  • International: 5–12 business days ✦ FREE

📱 PHONE CASES

  • Production time: 2–5 business days
  • Standard shipping (US): 3–7 business days ✦ FREE
  • International: 7–15 business days ✦ FREE

⌚ WATCHES & NECKLACES

  • Production time: 3–7 business days
  • Standard shipping (US): 5–10 business days ✦ FREE
  • International: 7–15 business days ✦ FREE

📋 IMPORTANT NOTES

  • Split shipments: Orders with multiple product categories arrive in separate packages — your full order is on its way!
  • Tracking: A tracking number will be emailed once each shipment is dispatched.
  • Processing days: Monday–Friday. Weekend and holiday orders begin processing the next business day.
  • Address accuracy: Please verify your shipping address at checkout. ZELQUAR cannot be held responsible for orders lost due to incorrect addresses.

🌐 INTERNATIONAL ORDERS

Customers in the UK, UAE, Australia, Canada, and New Zealand are responsible for any import duties, customs fees, and taxes imposed by their country. These are not included in your order total and are collected by your local customs authority.

📧 LOST OR DELAYED ORDERS

If your order hasn't arrived within the estimated timeframe, contact us at support@zelquar.shop and we'll investigate immediately.